About moods, leadership and the social brain

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Tying onto one of my last posts on emotional intelligence and leadership, it struck me how much moods and our emotional states have an impact not only on our own working results but also on those of others and maybe even of a whole organization. As scientists have discovered, our emotional centers in the brain are so-called “open-loop” systems who depend largely on external sources to manage themselves.
As Daniel Goleman writes in his book Leadership, the power of emotional intelligence, “(…)one person transmits signals that can alter hormone levels, cardiovascular function etc. in the body of another” person (page 70). This mechanism was an important one in human evolution as it allows a mother to bond emotionally with her child for example. Even though we don’t really notice that this process is going on, scientists were able to prove that when two people meet and pay full attention to each other, putting aside all distractions as well as being in synch non-verbally, a phenomenon called “mirroring” will happen. This means that the physiological profiles of the two interacting people will look very similar at a certain point.
The same happens, when people work together in an office, a shop floor etc. People will somehow “catch” the feelings of their co-workers, sharing moods, good or bad.

Why does this matter so much? Well, first of all it shows the impact moods have on the overall climate in an office, at home or wherever we are. What is also important from an organizational perspective is that people usually take their emotional cues from the top (Goleman, Leadership, page 72). The attitude and the mood of the leader,the manager etc. will have an enormous impact on his or her direct reports.
Luckily, cheerful moods and laughter spread much easier than negative ones or even depression. But if constantly confronted with these negative attitudes and moods the whole climate of an organization will finaly be affected.

Increases in anxiety, stress or worry will make people less “emotionally intelligent” (Goleman, Leadership, page 77). Our cognitive efficiency erodes and the brain cannot operate at full performance anymore. Motivation goes down, challenges suddenly become overwhelming
and we are simply not able anymore to solve problems creatively. With high levels of anxiety and stress the brain secretes high levels of cortisol and norepinephrine, two substances which will interfere with the smooth operation of learning and memory. (Goleman, Leadership, page 90). At a certain point the person won’t be able to take more levels of stress and become sick and or break down (which can be observed quite often in our Western societies nowadays).

Interesting, don’t you think, how just by being an “emotional intelligent” leader, knowing when to apply which leadership style and how important moods are you can:

  • motivate
  • inspire
  • retain your staff and
  • reach your performance goals more easily (as there are of course many other factors of impact here) outerperforming all other leaders.

    I wish it would be so simple!

    I hope you enjoyed reading this article! Have an excellent weekend,
    Jenny

  • Where are we heading? Thoughts on the world of today

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    I have been travelling quite a lot lately by train and by plane to different European capitals and what I have seen makes me wonder where we are heading. Are machines replacing humans everywhere now? Will it be possible one day that a digital device, a robot or whatever other form of artificial intelligence gives us the warmth and the comfort as well as the balance that we need? I am sceptical I have to say, as most of the people I encounter are craving for a helping hand, a smile, a word of encouragement a well as some empathy and understanding.

    Whether you go to supermarkets or airports, machines have replaced people. They scan and sort, analyse and track… people seem to be running past eachother without a word, pushing and rushing to get where they want or have to be. My question here is: do we have to run eternally? Do we need to walk past eachother without a glance? Can it be that somebody falls down and nobody is there to help him or her?

    Of course I can only speak for myself but I can tell you that stopping and looking at your life from a different angle is well worth it. You might want to call it mindfulness or anything else but really being there in every single moment, reaching out to people and lending a helping hand does make a difference. A smile, a kind word, an ear even is all that it takes sometimes to make somebody’s day. Everything nowadays is oriented towards efficiency, meeting numbers, saving costs in every domain, be it in the public, non-profit or for profit sector. But I ask you: where are the people that make these systems work? Without them, everything would be empty, meaningless… we should not be hiding, pretending and fearful. We have all it takes in ourselves! It is time to step up and take your lives into your hands.

    Being a mindful leader first of all to yourself but also for others is certainly a way into the right direction. Here’s wishing you a wonderful Sunday and a Happy Mother’s day, Jenny

    Emotional Intelligence applied to Leadership

    Currently I am reading a very interesting book from Daniel Goleman on Leadership and the “Power of Emotional Intelligence”. Dr. Goleman specializes in psychology and brain sciences and thus applies the concepts of mindfulness to leadership, i.e. what it takes to become an outstanding leader. Most interestingly, he found out that it is not the IQ or technical skills that matter at the highest level, but rather the “Emotional Intelligence” (EI) abilities.

    Dr. Goleman proposes a so-called “competency-framework” to describe how the fundamentals of EI translate into job success; two of these components are related to dealing with one self. Two others concern the ability to manage other people as well as relationships with others.

    Daniel Goleman: "The competency Framework"  - Emotional Intelligence

    From D. Goleman: “Leadership – The power of Emotional Intelligence, Selected writings”. 2011 Northampton MA, page 14.

    • Self-Awareness: Having a deep understanding of one’s emotions, strengths, weaknesses, needs and drives. People who are self-aware, are in fact honest with themselves and with others. They know what they can do and what they cannot as well as how their feelings and emotions affect themselves and others around them.
    • Self-Management: This actually means that although we all have feelings, impulses and emotions, some of us have found ways to control these and channel them in useful ways, in order to bring out our inner core and creativity (as Personal Leadership would put it).
    • Social Awareness: Nowadays, team leaders must be able to sense and understand the viewpoints of everyone around the (virtual) table. Cross-cultural dialogue and understanding is even more important now than before as our worlds become more and more globalized. Being able to put yourself into the shoes of somebody else to understand how he/she feels and at a larger scale, reading the organizational decision networks and currents are absolutely a must.
    • Relationship Management: Competent people here work following the assumption that nothing important gets done alone. They are effective in managing relationships, putting relevant networks in place that they can draw upon even if only at a later stage. All other components play into this last one as “no leader is an island” according to Dr. Goleman.

    What does this mean for us? Well, it shows again very nicely how being ‘mindful’ and in line with yourself, understanding your own feelings/emotions and being able to interpret them affects others in a positive and effective way. Leading yourself adequately and being aware of your own constraints, culture, worldviews and abilities plus being willing to learn and move forward on the path of “emotional intelligence” will certainly have a major impact on how you will lead others.

    Thanks for reading and feel free to contact me for more info/advice, Jenny

    Further reading:

    Being the artist of your own life

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    Often, when speaking to friends or acquaintances, I hear that people are unhappy about where they are today. Life seems to have brought them somewhere and the circumstances have then created all sorts of situations that finally led to the person not feeling happy and/or content.
    Strangely enough, people always think that they don’t have a choice, as if somebody else was living and composing their lives. In German we have a saying that reads something along the lines of “every man/woman is the architect of his/her own fortune”. I have always deeply believed in this sentence as it bears wisdom and encourages creativity. Unfortunately I have never really been able to advance credible arguments as to why this applies to all of us even if destiny sometimes puts us through terrible ordeals.
    Well, I was recently pointed towards an excellent book/method called “Personal Leadership” where mindfulness and creativity form the two founding principles on which different practices are based helping us to become more effective and to stay connected with ourselves even when facing the new and unfamiliar. In this book it says on page 25: “When we accept ourselves as the creators of whatever it is that we are experiencing, we have a choice as to how we will respond to any situation or circumstance presented to us”. On the same page it goes on saying that: “(…) we must accept that our attitudes, our emotions, our thoughts, in fact everything that we experience about another person or a particular situation, arises from within us. What arises is certainly a response to external stimuli, but these aren’t responsible for what arises”.
    In short this truly means that we have all the keys to success and happiness in our own hands. We make choices in he face of uncertainty and maybe under pressure but whatever we are living and going through, it is us actually responding to triggers and stimuli. In fact, we cannot “hide” behind the “victim” status. We are always an active part of the play ourselves, if we want it or not.
    Let me give you an example: let’s say that somebody is losing his/her job quite unexpectedly. This truly is a sad situation and it certainly has a lot of more or less dramatic consequences. But he or she can choose how to respond to this new and unforeseen situation. Either the person could see him or herself as a victim and stay with these negative emotions; or he/she could interpret the situation as an opportunity, as a challenge and possibility to explore new and creative solutions. Of course there might not be a new job immediately around the corner but the person himself/herself will explore his/her full creative potential to search for alternatives instead of staying in a negative state of mind.
    To practice this is obviously not easy in every situation; I still believe that with some training we can change the attitudes we have towards ourselves and our external world in order to realize our full potential and live in line with what we are and what we believe in. I am certainly on that journey myself and am eager to see where it goes…have an excellent weekend, Jenny

    Time for a little self-reflection

    TulipsIf, like myself you have a couple of days off right now, you might want to reflect upon:

    • what really counts for you in this life
    • how you began this year and if you are still on track towards where you wanted to go
    • the moments that made you very happy and how you can have more of these in your life.

    This little moment of mindfulness for yourself will help refill your batteries and put you on track, so that spring with its energy and colors (at least in this hemisphere) can find its way to your inner self. Even if it’s not spring you are waiting for, a conscious focus on yourself, a close look into how you’re doing and feeling will be very beneficial, I can assure you.

    Happy Easter to those of you who are celebrating these particular dates! And to say it with the words of Pablo Neruda: “You can cut all the flowers but you cannot keep Spring from coming” (quote)

    On the path of self-transformation

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    Currently reading an excellent book in order to prepare for a ‘mindfulness in the workplace’ training I am going to attend, it struck me how easy it can be to bring calm and quietness into our daily lives. If you ever had anything to do with psychology, yoga, coaching, stress-reduction techniques or mediation you will certainly know this but bringing it all together to the point is what really makes a difference.

    Did you for example know that:

    • What happens in your mind changes your brain and vice versa? You can actually train your mind to change your brain in lasting ways.
    • Small positive actions every day will add up to large changes over time? You will gradually build up new neural structures.
    • Human beings evolved to pay great attention to unpleasant experiences? This negativity bias highlights bad news and creates anxiety and pessimism. It takes about five positive interactions to overcome the effects of a single negative one.
    • Psychological pain draws on many of the same networks as physical pain and can thus trigger the same negative experience and suffering?

    Little steps you can do on your path to change:

    • Turn positive facts into positive experiences. Bring your mindful attention to these facts, be open and allow them in. Let them affect you!
    • Hold these moments/experiences in awareness, being fully with them, savoring every moment. Focusing on your body sensations and emotions, let the experience fill your body and be as intense as possible so that both your body and mind can absorb it. Every time you do this, you build a little bit of neural structure. This will gradually and over time change how you feel and act.
    • Relax your body whenever you can by taking a deep breath for example or by focusing systematically on different parts of your body. There are many ways to train this from simple methods to yoga, meditation etc. Practicing ‘offline’ will allow you to foster and build strategies for your body which will then also be available to you when a stressful situation arises.

    Let me finish for today with a quote:

    “We are what we think. All that we are arises with our thoughts. With our thoughts, we make the world.” – Buddha Quotes (Sources of Insight)

    Have an excellent day/evening/morning! Jenny