Communicating with Different Cultures – a few Tips

Trees with flowers

The other day, while preparing a class in international marketing that I am going to give in France beginning of April, I stumbled upon this very useful handbook. Although very basic, I thought that it was still extremely helpful to read through it once again.

So here they are, a few simple points to help you communicate with people no matter where they come from:

  • Be very aware of yourself
    Try to understand how and why you communicate the way you do. Also pay attention to your speed and how you express yourself in languages which are not your mother tongue. This will help you appreciate others’ styles and how you may need to adapt to them. Pay attention to how people react and respond to you by looking for subtle changes in facial expressions and posture. Be aware however that non-verbal signs differ from one culture to another.
  • Be curious, with respect
    If you work closely with people from a particular country, learn about the people and how they like to communicate – from greetings to gestures to non-verbal behaviour. Build your know-how by observing, asking questions, watching movies, reading current affair articles and researching online.
  • Clarify your intentions
    Always explaining what you mean, especially when you are not communicating in your mother tongue can save lots of trouble and problems. You could for example explain that in your culture, communication tends to be more direct and that meaning only comes from words and not from interpreting the situation (low-context culture).
  • Take a step back from the situation
    Whenever you find yourself in a confusing situation, get into the habit of asking what is going on and seeking clarification from your counterparts. Usually the other person’s intentions are good, you are simply confused as you don’t know how to interpret what is going on.
  • Put yourself in the other person’s shoes
    We all have preferences as to what we like and dislike when it comes to communication and we tend to make quick judgments about people based on these preferences. The challenge is to stay open in a non-judging way. Try to put yourself into the other ‘worldview’, experiencing but not assimilating it, well aware of the differences and similarities.
  • Do not stereotype
    Do not stereotype but read individuals. If you start judging, tell yourself “here I am judging again”. Every person is different and you might even be surprised about how a person with a certain cultural background behaves completely different from what you would have expected. Everybody is a human being, an individual, just like you!
  • Keep trying and don’t give up
    We change the way we communicate on a frequent basis depending on who we are talking to (a friend, a family member, a colleague). Communicating effectively with people from other cultures just means being conscious and sometimes making a few more changes. Be aware that you can only change yourself and not the others around you. The more you are sensitive to how things work, the more you will see progress and positive outcomes.
  • Be patient with yourself and don’t be afraid of making mistakes
    The beauty lies in learning from mistakes and openly discussing what happened with your peers, a mentor, partner or even a coach. As you develop your intercultural skills and competence you will learn how to do things better over time! After all, skills can be acquired, they only need practice, practice, practice…

5 thoughts on “Communicating with Different Cultures – a few Tips

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  2. The Intentional Workplace

    Hi Jenny

    Great points (and thanks for the download)

    I agree self-awareness belongs at the top of the list. This is crucial and the foundation for all of communication.
    There is often a great deal of compensatory behavior when we are in unfamiliar territory – we’re outside of our comfort zone. That’s one reason for the bad habit of people speaking louder when they don’t understand a language or accent. Or maybe Americans just do that :)
    Judgment is also common. At some level, judgment (the brain says – oh I know what this means) is a way we try to get back into “control.”
    I like Edgar Schein’s concept of “humble inquiry.” We make inquiries, honestly and respecting. Most people are gracious enought to oblige our sincere desire to understand.

    Best~
    Louise

    Reply
    • Jenny Ebermann (bxljenny) Post author

      LOL, I will observe people from different cultures now to find out wether they speak louder in unfumiliar situations. I definitely did not notice that or better: I did not pay attention to it :-)
      Humble enquiry sounds very wise; respect is actually the main ingredient for building up a fruitful relationship even in our own cultures and comfort zones.
      Thanks for your words and for taking the time to read me! I hope all is well at your end, Jenny

      Reply

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